Customer Service

 

Shipping & Delivery

We will ship your order within 24 - 48hrs after receiving your CLEARED payment via PayPal. We currently ship to only 48 Contiguous States. All orders are shipped directly from California, Arizona or Texas. We use a number of shipping companies tracking numbers will be provided for any and all shipments, as well as tracking websites.

  • We make every effort to ensure that you, as our customer, are satisfied with our services.
  • If delivery is delayed by an act of God or force nature (circumstances considered reasonably beyond the control of Tire & Wheel Master)
  • Tire & Wheel Master shall not be held liable for late delivery.
  • We reserve the title of property to all products delivered, until all outstanding payments and all demands concerning the order have been settled.
  • Our tire delivery prices within the United States include packaging and shipping costs per shipment; such costs will not be claimed on return of unwanted goods. However, a distinction will be made between those goods that are returned because the goods are no longer wanted, and those that are returned due to being faulty.

Privacy & Security

 

Returns & Replacements

  • Unwanted goods may be returned if you contact us within 7 business days of receipt of delivery. 
  • The goods must not have been mounted, used, or damaged.
  • There will be a 25% restocking fee deducted from total amount of original payment. Also shipping charges that Tire & Wheel Master paid to ship the product to the customer will also be deducted from original payment before refund is issued.
    After receipt of the goods at our warehouse and careful inspection of the goods, we will issue a refund based on your method of payment.
  • Tire & Wheel Master will not be able to refund the shipping costs to and from our warehouses.
  • The customer will be responsible for all shipping charges and packaging related to their order. When returning goods, the customer must use a form of shipping that comes with a tracking number.
  • Any goods that are returned to our warehouse that have sustained damage will not be accepted.

Ordering

 

Payment, Pricing & Promotions

We accept PayPal and All major Credit Cards.